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Support Portal

Dear Customer,

We would like to remind you of our support hours and provide you with some useful information on how to use our Support Portal.

Support Hours

Our support team is available during the following hours:

Monday to Friday: 9h – 18h

Outside of these hours, you can still submit a support request through the Support Portal. Your request will be reviewed and handled during the next available support period.

Urgent and Blocking Issues

If you experience a blocking issue that requires immediate assistance, please call our Support Team directly rather than submitting a request through the portal.

Hotline: +33389335820

Support Portal – User Guide

To submit and track your support requests, please use our Support Portal.

For detailed instructions, please refer to our Support Portal User Guide, which explains each step of the process.

We provide a user guides for the platform:

User Guide EN

User Guide FR

Mise à jour de la plateforme/ Upgrade of the plaform

Chers clients, chers partenaires,

Nous vous informons qu’une opération de maintenance de notre plateforme de support est prévue le mardi 20 octobre 2026, de 18 h à 20 h.

Durant cette période, la plateforme sera temporairement indisponible.

Cette intervention a pour objectif d’améliorer les performances de notre plateforme et de vous offrir une meilleure expérience utilisateur.

Nous vous remercions de votre compréhension et vous prions de nous excuser pour la gêne occasionnée.

Nous vous remercions pour votre confiance.

Cordialement,
L’équipe Support

Dear Customers and Partners,

We would like to inform you that scheduled maintenance on our support platform will take place on Tuesday, October 20, 2026, from 6:00 PM to 8:00 PM.

During this period, the platform will be temporarily unavailable.

This maintenance is intended to improve platform performance and provide you with an enhanced user experience.

We appreciate your understanding and apologize for any inconvenience this may cause.

Thank you for your continued trust.

Best regards,
The Support Team